This product is customized item, which is not eligible for return without reason.

Please kindly note this product is customized item, the return policy differs from that of regular products, it is not eligible for return without reason. Before making your purchase, we encourage you to contact with the seller for more details.

Purchase instructions:

1. Our dress does not contain any accessories, such as headwear, gloves and petticoat. Please contact us if you need

2. We support free customization and modification of details. Please note the information after placing the order or contact us

3. Due to different monitors and different lights when shooting the dress, the color of the dress you receive will be slightly different from the picture. Please understand

4. We will ship and deliver the package on time, and support free return

We can also make custom size for free. This will make the dress more suitable for you. Choosing custom made size need to measure

following size. (Unit: cm/inches)

1) Bust =

2) Waist =

3) Hips =

4) Shoulder to shoulder =

5) Hollow to floor (without shoes)=

6) Height(whitout shoes)=

7) Shoes height=

8) Armseye(armhole)=

If you make long sleeve dress, the following size is also needed.

9)Bicep circumference(around at fullest part of upper arm)=

10)Sleeve length=

11)Wrist circumference=

Tips:

1. Make sure you take your measurements barefoot. Do not measure over clothing except undergarments.

2. Please measure at least twice for accuracy.

3. To avoid the size problems, we advise you make the lace up back. If you want the zipper or button, please measure clearly. Thank you!

If necessary, please select the color you want according to the content of the color card, and then tell us the color number you want after placing the order. If you are unsure, please contact us in time

1.All the dresses in our shop are handmade,quality guaranteed.

2.Please follow the measurement instructions, and measure yourself carefully.

After you pay for me please tell me your exact measurement in 24 hours,

so that you can receive the dress quickly !If you need any other color or special requirement,

please contact me by E-mail.

3. Please note that it will normally take 7-15 business days to tailor your prom dress,

it might be more or less, depends on individual dress style and order quantity.

And then 5-12 business days for international shipment.

4. If you need the dress before a particular date, please kindly specify it in the 'Order

Special Instruction' area when checking out.

5. If there is a rush order, we strongly suggest you to contact us before place order, to

avoid in-executable order.

FAQ:

Q: How to custom made size?

A: We can provide free customized colors services.,

Please send your body measurements to me, we will free help you to customized fit your size.

Q:How to custom made Colors?

A: We can provide free customized colors services.

You can based on colors card to choose you like colors, or you can contact us.

Q:How to custom made Dresses ?

A: You can send dresses picture to me, then i will give you a good price,

if you can accept, we will send payment link for you.

Q: Can I change some original dresses designs?

A:No problem, this is free. please contact us.

Q: is support dropshipping and Wholesale? How to get no watermark picture ?

A: We are happy to cooperate, you can contact us, we will send don't watermark pictures to you

Q:Are there any discounts for the follow store?

A: Yes

Q: Production time and shipping time

A: Usually our production time is 7-15days, expedited order 5-7 days.

When you place order, you can look total shipping time.

Q: What if I don't like this dresses?

A: First of all, please don't leave a bad feedback and open the dispute, you need contact us,

we will 100% help you to solve this problem.

avoid in-executable order.

Refund and return service：

We will accept returns if dresses have quality problems, wrong delivery time, we also hold the right to refuse any unreasonable returns, such as wrong size you gave us or standard size which we made right, but we offer free custom measurement.

Please see following for the list of quality issues that are fully refundable for:

Wrong Size, Wrong Colour, Wrong style, Damaged dress- 100% Refund or remake one or return 50% payment to you, you keep the dress.

In order for your return or exchange to be accepted, please carefully follow our guide:

1. Contact us within 2 days of receiving the dress (please let us know if you have some exceptional case in advance)

2. Provide us with photos of the dress, to show evidence of damage or bad quality, this also applies for the size, or incorrect style and colour etc.

3. The returned item must be in perfect condition (as new), you can try the dress on, but be sure not to stretch it or make any dirty marks, otherwise it will not be accepted.

4. The tracking number of the returned item must be provided together with the reference code issued.

5. If you prefer to exchange dresses, then a price difference will be charged if more expensive.